Terms and Privacy Policy

Luxembourgish with Anne (LWA) operates luxembourgishwithanne.lu. It is LWA’s policy to respect your privacy regarding any information we may collect while operating our website.

WEBSITE VISITORS

Like most website operators, LWA collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. LWA’s purpose in collecting non-personally identifying information is to better understand how LWA’s visitors use its website. LWA will not release non-personally- identifying information.

GATHERING OF PERSONALLY-IDENTIFYING INFORMATION

Certain visitors to LWA’s website choose to interact with LWA in ways that require LWA to gather personally-identifying information. The amount and type of information that LWA gathers depends on the nature of the interaction. For example, we ask visitors who sign up at luxembourgishwithanne.lu to provide a username and email address. Those who engage in transactions with LWA are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, LWA collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with LWA.

LWA does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally- identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

PROTECTION OF CERTAIN PERSONALLY-IDENTIFYING INFORMATION

LWA discloses personally-identifying information only to those of its contractors and affiliated organizations that (i) need to know that information in order to process it on LWA’s behalf or to provide services available at LWA’s website, and (ii) that have agreed not to disclose it to others. Some of those contractors and affiliated organizations may be located outside of your home country; by using LWA’s website, you consent to the transfer of such information to them.

LWA will not rent or sell personally-identifying information to anyone. Other than to its contractors and affiliated organizations, as described above, LWA discloses personally-identifying information only when LWA believes in good faith that disclosure is reasonably necessary to protect the property or rights of LWA, third parties or the public at large. If you are a registered user of an LWA website and have supplied your email address, LWA may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with LWA and our products.

LWA takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of personally- identifying information.

COOKIES

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. LWA uses cookies to help LWA identify and track visitors, their usage of LWA website, and their website access preferences. LWA visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using LWAs website, with the drawback that certain features of LWA’s website may not function properly without the aid of cookies.

PRIVACY POLICY CHANGES

Although most changes are likely to be minor, LWA may change its Privacy Policy from time to time, and in LWA’s sole discretion. LWA encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a luxembourgishwithanne.lu account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Terms of Service

The following terms and conditions govern all use of the luxembourgishwithanne.lu website and all content, services and products available at or through the website (taken together, the Website). The Website is owned and operated by Luxembourgish with Anne (LWA). The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, LWA’s Privacy Policy) and procedures that may be published from time to time on this Site by LWA.

CANCELLATION POLICY

If you cancel a session with at least 24 hours notice, you will be able to reschedule the lesson.

If you cancel a session with less than 24 hours notice, you will not be able to reschedule or report the lesson.

RESCHEDULING

If you provide at least 24 hours notice of your desire to reschedule your session, you can change the time and day of your lesson without penalty if I am available at another time.

LATENESS POLICY

I will continue to be available for 30 minutes after the scheduled start time of your lesson. When you arrive, we will continue the session for the remaining time of the lesson. If you arrive 10 minutes late for a 1 hour lesson, this means that you will have a 50 minute session.

TECHNOLOGY FOR SKYPE CLASSES

I use Google Drive and Skype for my online coaching sessions.

You need to have Skype and Google Drive installed on your computer. I highly recommend that you use headphones. Earphones with an attached microphone are usually fine.

PAYMENT

General Terms

By selecting an online course or service, you agree to pay LWA the one-time and subscription fees indicated (additional payment terms may be included in other communications). Payments for individual lessons and the 1-month- plan-membership-subscription are not refundable.

After you have confirmed the number of individual lessons, LWA will send you an invoice by email. The invoice is due in full at least 24 hours before the first lesson.

LWA reserves the right to change the payment terms and fees upon thirty (30) days prior written notice to you. The online courses and the 6-months-plan membership-subscription can be canceled by you within15 days written notice to LWA.

HOLIDAYS & VACATION

I observe all Luxembourgish national holidays. I will remind you of these holidays when they are approaching.

If I am taking vacation, I will let you know at least one week in advance.

DISCLAIMER & WARRANTIES

As a professional Luxembourgish coach with nearly 10 years of experience, I truly believe that my suggestions and methods for improving your Luxembourgish will help you get more fluent in Luxembourgish and help

you achieve your personal and professional goals as they relate to your language ability. However, you must also put in the time and effort into studying Luxembourgish in order to make significant changes in how you speak Luxembourgish, pronounce words, and express yourself.

On my website, with my online courses and during my lessons, I provide my expertise and guidance, but it is possible that these methods will not work for each and every student. Your decision to continue studying Luxembourgish using my website, materials and methods means that you accept these terms and conditions.

The Website is provided “as is”. LWA and its licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non- infringement. Neither LWA nor its licensors, makes any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted.

CONSENT

By using my website, you hereby consent to my terms and conditions of use, and my privacy policy. This page was last updated on 14.01.2019.

If you require any more information or have any questions, please feel free to contact me by email.